During his 24 year run with the Cubs and while presiding over the Blackhawsk over the last nine years, John McDonough has often been labeled as a marketing genius. While I appreciate his efforts in helping turn the Blackhawks into a highly successful sports franchise, I’ve never had an opportunity to learn much about him or any specifics about his highly reputable business and marketing acumen.
That changed a few weeks back when McDonough sat down for an interview on the Garry Meier Show podcast. As a huge fan of Meier’s radio (and now podcast) work over the years, I’m well aware that the tone of his show usually steers towards the lighter side of life. While Meier did often attempt to sway the discussion away from business, McDonough always steered it right back. The result was an interesting discussion that allowed me to learn more about McDonough as a person, his business philosophy and to get a better sense for why he is so highly regarded.
I found the conversation so fascinating that I listened to it a second time. Below are some of my takeaways from their discussion.
Culture Change and Cheering for Failure
McDonough narrated coming on board to the Blackhawks and addressing the front office for the first time. While making it clear that the organization was embarking on a “new way and a new day,” which included higher expectations and swifter pacing, he observed the overall body language. It was his takeaway that the vast majority of the employees were not onboard.
In referencing a business lesson concerning cultural change and human behavior, McDonough said that a lot of people are incapable of change after being accustomed to doing things a certain way for a long period of time. His belief, up to 75 to 80 percent of the people in an organization will want the new guy to fail. Cultural change, which he referenced is a popular buzz phrase, is very hard to accomplish. He knew then that he would need new people.
Several years ago, my jaw would have dropped in disbelief at his 75 to 80 percent number. Having since experienced management change in the workplace, I now get it. Somewhat. When it happened where I was at, I never understood the resistant mentality that some co-workers showed. It was then when I developed a true distain for the phrase “we’ve always done it this way.” Such resistance is absolutely toxic, and when allowed to persists, will absolutely stunt necessary change.
When it happened where I was at, the only way I could make sense of it was by chalking it up as some sort of defense mechanism due to a lack of self-confidence. While I am willing to admit that I too can sometimes have issues with my own self esteem , I do know that because I love what I do and that I always want to expand my horizons, I never anticipate me being the guy who is resistant to change whenever that time comes.
Comfortably Uncomfortable and Humbleness
McDonough recognized that how the organization operated was in need of a major reboot (or as he described, having to start from scratch, or whatever word comes before scratch). While he mentioned collaboration and positivity as being important, my takeaway was his use of the word “comfortably uncomfortable,” meaning employees are confident enough to be loose and have fun, even while interacting with management, while knowing they are needed to perform. “To build that culture, you need people who can perform, and you need to recognize and reward achievement.”
While discussing humility and how it matters to him, I was immediately brought back to Dale Carnegie’s “How to Win Friends and Influence People.” McDonough made clear how important it is to make people feel important and comfortable. While Meier referenced fans in attendance at Blackhawks games as being invited guests at the United Center, I got the sense McDonough was referring more to the people you do business with, if not in everyday life. In citing interaction, it’s important to be interesting and interested. When conversing, steer the conversation to be about the other person or their family, when applicable. Come away from it and learn something.
First Impressions and Discipline
First impressions matter to McDonough. He specifically mentioned his old school approach to how everyone in the organization dresses in suits everyday. You have to look like you mean business.
Another example of first impressions is fitness. Fitness and exercise is an activity McDonough uses to decompress, but it also seems to be one element he uses in how he judges people (including, perhaps, prospective employees). Being in good physical shape is one indication for practicing good discipline.
Overall, I learned a lot from this discussion. I think anyone who has an appreciation for hearing out various business philosophies and workplace environments would enjoy listening to this. You can listen to the interview from the Garry Meier Show website here. The conversation with McDonough begins at the 41 minute mark.